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LOCALLY AND NATIONALLY VOLKSWAGEN BRINGS HOME THE AWARDS. |
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About Certified For the fourth straight year, Volkswagen has won the “INTELLICHOICE TOP CERTIFIED PRE-OWNED MANUFACTURER PROGRAM”. This award is given each year at the National Remarketing and Used Car Expo. The factors that play into the award are Warranty, Inspections, Return and Exchange provisions, Special Financing offered, Compliance and Used Vehicle Brand Value. Jim Furney, the owner of Volkswagen of Rome stated “We are really enthused to have this award again”.
Rome Volkswagen has been recognized regionally as the sales leader in the Certified Pre-Owned program. Jim went on to say “We know we have a great product to sell, honestly these cars sell themselves on the test drive, I just think its nice to see the product recognized as such". Tim Pieper, the General Manager of Volkswagen of Rome stated “We are working hard with our corporate staff to continue to enhance awareness and benefits of this great program". Tim went on to say “Warranty is what I find to be the most important attribute to this program, our service department goes far beyond the required one hundred twelve point check, but to the customer its almost always about how well they are covered on their used car purchase". The Volkswagen Certified Pre-owned award winning program features a two year twenty four thousand mile warranty, not just a power train but a bumper to bumper warranty. In the last four years, about 60% of Rome Volkswagen's customers have taken advantage of this certified pre-owned program.
About Safety Having a great certified program is a nice feature to offer consumers, but historically Volkswagen customers have always been interested in safety. Most Volkswagen models have a five star crash test rating front and side impact. All except the Beetle and Rabbit come with eight air bags (Beetle and Rabbit have six). Every Volkswagen is built with the family especially the kids in mind. All Volkswagens come with lower anchors and tethers. Even the steering wheel is made to absorb impact by collapsing and easing the impact on the driver. The driver and passengers of Volkswagens are the safest on the road with a cage that is designed to absorb the impact in a front or side collision and distribute that energy away from the cab, thanks to innovative developments in reinforced anti-intrusion side door beams, and a collapsible front and rear end. Everyone knows there is no better way to survive an accident than to avoid one, and that is why you will find antilock brakes, traction control, and power assist steering to help you stay in control of your vehicle at all times. As Jim Furney, the owner of Rome Volkswagen said “Many customers have come back and bought another VW after having a severe accident and hearing from the police and emergency medics that their Volkswagen saved their life”.
Volkswagen of Rome Service Having an award winning warranty program and a safe car is just the start. Great service is key to customer satisfaction. Rome Volkswagen has won the coveted “FIX IT RIGHT AWARD”. Rome Volkswagen scored an amazing 95.1% of the time fixing a problem right the first time. Rick Pelc, the Service Director of Rome Volkswagen, with more than thirty years of car service experience, accepted the award on behalf of Rome Volkswagen. Terry King, the service advisor of Rome Volkswagen said “it is great that we won this award because there are 151 dealers in our region”. Service is an art that Rome Volkswagen prides itself on. Rick stated “We can only grow as a dealership by keeping our customers happy”. When Rick was asked about what it took to win this award he said “We really were not trying to win some award, Terry and I really just try to listen to the customer and translate the problem to our techs so that the customer has as little of an interruption in their life as possible”. In addition to winning this award, Rome Volkswagen is the only dealership in the region where the entire service department is certified. Jim Furney said “I can’t really express how proud I am of Rick for developing our service department to where we are the only ones in 151 stores to be 100% certified: from our parts manager, to our techs and service advisors”. Rome Volkswagen has a lot to be proud of when it comes to our service department. When Rick was receiving the “FIX IT RIGHT AWARD” he stated to the audience that “I can’t take the credit for this by myself, our certified techs are a tight group of guys who work hard at school and together to make sure our customers are taken care of properly the first time”.
Award winning service, award winning safety, and an award winning certified pre-owned program. It’s no wonder that Rome Volkswagen is the fastest growing Volkswagen Dealership in the region. |
Volkswagen of Rome – Utica, Syracuse and Oneonta – Home Page
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